Tuesday, June 12, 2018

Newsletter Telephone Skills 2018 update



TELEPHONE SKILLS TRAINING



How Mobile scams Really Operate
IMPERSONATORS claiming to be in the Australian Taxation Office would be the most frequent kind of telephone number, but increasing remote access scams imply fraudsters are pretending to be away from Telstra, the NBN and Microsoft.
If you have been getting random calls from a personal or unknown number inquiring if you are experiencing issues with your online applications, visa status or taxation, then you are a part of the almost 20,000 people falling victim to call scamming this season -- who've lost $11 million.

Women's Social and Political Union
The (WSPU) has been the top militant organisation campaigning for Women's suffrage in the uk, 1903--1917. Its policies and membership were closely controlled by Emmeline Pankhurst and her daughters Christabel and Sylvia (though Sylvia was finally expelled). It had been best known for appetite attacks (and forced feeding), such as breaking windows in buildings that were prominent, and also for night-time arson of vacant homes and churches.

Tailored Your Telephone Skills
Paramount Training and Development comprehensive Telephone Skills training course covers professional telephone techniques and call handling etiquette, with an empahsis on customer service. Through this, participants will be able to speak fluently and clearly while on the phone with his clients.This One-day program is available Australia wide in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin.

The FBI's Greatest Negotiator Says This Is Your 1 Thing You Want to Affect Anyone
Chris Voss could be the best negotiator in the entire world.
Voss spent over two decades at the FBI, through which he worked more than 150 global hostage cases. Finally, he had been chosen one of thousands of representatives to function as the FBI's direct global kidnapping negotiator--a position he held for four decades.
Voss fine-tuned his discussion approaches through time, letting him save countless lives. He teaches those approaches to other people through his coaching firm, Black Swan.

A smidge of self-indulgence amid the energy and elegance: Akram Khan's Xenos reviewed
'Comedy Sunil Lanba, Salman Quaraishi, Omar Syed...' Titles play out of a crackling gramophone. We hear exactly what they had been before the war. Teacher. Engineer. Dancer. And what they suffered during it. 'I set down phone wires in the subway,' says one guy. 'Voices from the sand. Half of them dead, sir.' Already deceased repeats and repeats. A juddering stuck...

That is exactly what a Putin townhall Resembles
Telephone operators get concerned Russian taxpayers as regional governors wait President Vladimir Putin's orders live national television. It is an yearly event designed to throw him as a critical troubleshooter in the home. Matthew Larotonda reports.

 People decide to do more business with people they like.  Knowledge Management is a excellent way to help your business grow with information.  Phone skills will improve the communication to clients and help solve issues.   Different personalities will do tasks differently. Researching more about personalities can help you also understand your team.  Anxiety can affect how you work.  The best route in life is often a straight line but also is not as exciting.

 Perception is everything.  Having many team members provide options to you, can help you discover the ultimate solution.  Hand over some of your tasks to your team and watch them grow.  If your staff is trained up professionally then you may depend on them for several things.  Difficult people are everywhere, learning how to manage them effectively will help you concentrate on the real issue at hand.

Archive Resources:

https://teamimprovementnews.blogspot.com/2018/06/team-building-news.html
http://telephone-skills-news-june-2018.blogspot.com/2018/06/telephone-skills-news-june-2018.html
http://changethinkingnews.blogspot.com/2018/06/thinking-change-newsletter-information.html